Privacy Policy


This Privacy Policy describes:

  1. Our collection of your personal information;
  2. How that personal information may be used; and
  3. When and to whom that personal information may be disclosed.

Collection of Personal Information

To establish an account with us, place an order or make an inquiry, we may collect, and in some cases you will be required to provide, or we may collect, your personal information, including, but not limited to your:

  • Full name;
  • The name of the business you represent;
  • Contact information, including home and/or business address, email address, phone and fax number;
  • Cheques and payment information with your banking details;
  • IP address and location data (to provide a more tailored offering to you);
  • Website statistics and analytics data regarding your use of the site;
  • Other types of raw data relating to how you interact with the Website and Online Store including, for example, your browser information and session duration;

The Use of Personal Information

  • Carry out and facilitate the ordinary usage of the Website and Online Store, including receiving orders or inquiries and shipping products ordered from the Online Store;
  • Promote our Website, Online Store and product offerings to you, including via email, phone or mail;
  • Send informational and promotional materials from us, our partners or third parties to you;
  • Support and improve the Website and Online Store;
  • Provide customer support;
  • Communicate with you about your account and access to our Website and Online Store;
  • Bill and collect money owed to us, including providing your information to debt collectors and collection agencies;
  • Pay monies owed to you;
  • Pursue available legal remedies to us and to prosecute or defend a court, arbitration or similar proceeding;
  • Meet legal requirements;
  • Provide information to representatives and advisors, including professional advisors;
  • Enforce compliance with any terms and conditions and applicable law; and
  • Enhance our offerings to you and offer you related products and services, whether by advertisements or otherwise.

Storage of your Personal Information

To enhance the efficiency and cost-effectiveness of our business, we use a variety of technology, including email applications, mobile devices, computers and third party cloud based platforms, to store documents, information (including your personal information), communicate with you and operate the Website and Online Store.

Where personal information is stored by third party cloud-based providers the servers are not always located within Canada. This may make your data and personal information the subject of foreign laws and foreign legal proceedings. You consent to our and our contractors’ use of these electronic services and technologies to store your personal information and other data and to communicate with you and others and carry out other necessary tasks related to the Website and Online Store.

You agree that, unless arising as a result of our gross negligence, and to the extent permitted by law, we shall not be liable to you and are not responsible for any security breaches or theft of your personal information that may occur as a result of the use of electronic communications, cloud-based storage platforms and other technology.

The Disclosure of Your Personal Information and Access to It

We may share your personal information with our employees or others who need to use that information in connection with one or more of the purposes for which that personal information was collected.

We also operate the Websites and Online Store in conjunction with our independent contractors. Our independent contractors may have access to your personal information in providing you with access to the Website and Online Store and in the course of the ordinary operation of same. We may use a variety of service providers in locations both inside and outside of Canada, which may make your personal information the subject of foreign laws, foreign governments or agencies and foreign legal proceedings.

We may also access and/or disclose your personal information if required or permitted to do so by law (for example, in order to comply with a legal requirement including but not limited to one imposed by a warrant, subpoena, court order or like instrument served on us or in urgent circumstances to protect the life, health or security of any person).

We may also disclose your personal information to our successors (if our company or the Online Store is acquired by another legal entity), or any assignee of our assets relating to the Website and Online Store.

Retention of Your Personal Information

We keep your personal information only for as long as it is required in accordance with the purpose for which it was collected. There is no single retention period applicable to all instances of personal information collected by us.

When your personal information is no longer required for the purposes for which it was collected, we destroy the personal information in a manner that takes into account the sensitivity of that information. If you wish to have us destroy your personal information in advance, please contact our privacy officer at the email address below.


If you believe that we have not adhered to this Privacy Policy or would like to request an amendment to your personal information being held by us, please contact our Privacy Officer by e-mail at

Use of Cookies

Our Website and Online Store may place a "cookie" in the browser files of your computer. By changing the settings in your web browser you can prevent cookies from being used, but doing so may interfere with the proper use of the Website and Online Store.